Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Artizan Joyeria pieces?
Our jewelry is crafted using high-quality materials including 18k gold plating, sterling silver, and premium stainless steel, all designed to be hypoallergenic and lead-free.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included to be eligible for a refund.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a dry place, preferably in the Artizan pouch provided.
Do you offer a warranty on your products?
Yes, we provide a 1-year warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.